Mortgage Life Limited is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services.

Financial Services Provider Number is FSP1007811.

Our office contact details 

Address: 9 Papaumu Green, Christchurch 8083
Phone: 021794900
Email: scott@mortgagelife.co.nz
Website: www.mortgagelife.co.nz

Nature and Scope of financial advice services

Our Services (

●     Debt management (including borrowing for personal and investment purposes) ●     Personal insurance

Products we can provide financial advice about: in

●     Personal and group Insurance (life cover, disability, income protection and trauma) ●     Loans including mortgages, reverse mortgages and deposit bonds

Product providers we might recommend

Lenders: ANZ, ASB, BNZ, Westpac, ASAP Finance, Avanti Bank of China, Basecorp, Bluestone  China Construction Bank, Co-operative Bank, Cressida Capital DBR, First Mortgage Trust, Funding Partners (CFML) Heartland Bank, ICBC, Liberty Pallas Capital, Pepper Money, Plus Finance Prospa, Resimac, SBS Southern Cross Partners, Unity, AIA/Sovereign Home Kiwibank, TSB

Insurers: AIA, Asteron, Fidelity Life, Partners Life, Chubb, NIB

 Our fees

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree the actual fees with you before we proceed and explain how they are payable.

The following section outlines the types of fees that may apply:

The fees charged for our advice and services may be based on a combination of: A set dollar amount; or a percentage – based fee.

Our agreed advice and service fees may include charges for: Initial advice ongoing or annual advice and services.

 Other costs

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. However, we will agree all additional costs with you prior to incurring them.

Commissions

For services in relation to insurance and loan products, commissions may be paid by the product provider as follows:

Initial commission – a percentage of the value of your investment contributions, loan balance or insurance premiums; we are paid this on both lending and insurance events. Ongoing commission – a percentage of the value of your investment balance, outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the investment or loan, or on renewal of insurance products. This applies to both lending products and insurance.

 

Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

 

To ensure our advisers prioritise our clients’ interests:

● We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

●      All of our advisers undergo annual training about how to manage conflicts of interest.

●    We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly,   and additional training is provided as required.

●      We undertake an annual independent Compliance Assurance Review.

 

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

●     Meet the standards of competence, knowledge and skill set out in the Code of Conduct

●     Give priority to the clients’ interest and

●     Exercise care, diligence and skill and

●     Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

  

Our Internal complaints process

If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Scott Carragher who can be reached via email at scott@mortgagelife.co.nz or 021794900.  Scott will reply to you within 48 hours.

Our internal complaints handling process is as follows:

1. We acknowledge receipt of any complaints within 48 hours
2. We aim to resolve any complaints within 14 days of receipt

 

Our external complaints process 

Financial Services Complaints Limited (FSCL).

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – FSCL. This service will cost you nothing, and will help us resolve any complaints.

You can contact FSCL at:

Address:                      FSCL, PO Box 5967, Wellington 6140

Phone number:          0800 347 257, or if you are calling from overseas 04 472 3725

Email address:            complaints@fscl.org.nz